Client Responsibilities
New guests are required to fill out a New Client Profile before arriving. Please call or text prior to arriving. We ask that you arrive and enter at least 10 to 15 minutes prior to the start time of your FIRST scheduled service. Due to Covid-19, we encourage for you to expedite this process virtual at home to decrease your time of unnecessary exposure.
Please advise our staff of any special requests, sensitivities or allergies, and if you are pregnant, nursing or taking any medication. We will use this information to keep you comfortable and safe throughout your Spa experience. Please notify us of any discomfort or preferences regarding room temperature, music volume, or massage pressure during your Spa experience. Please turn off all cell phones while in the spa. Euphoric Transcendence is a smoke-free environment. We suggest leaving all valuables at home.
Spa reservations are available by appointment only. Please call in advance at (832) 510-8714 to assure availability or book your appointment online or via our Spa App available for apple and android users. A credit card, cash deposit, voucher or gift certificate number is required to secure all appointments. If the value of a gift certificate is less than that of your scheduled appointment, we may also require a credit card number. No exceptions.
Late Policy
We understand that unanticipated events happen occasionally in everyone’s life but if you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. If you arrive 15 minutes or more late for a scheduled appointment the therapist has the right to refuse service or reduce the length of the service to ensure that their next scheduled appointment does not have to be pushed back. If we cancel your appointment because of your lateness you will be charged according to our cancellation policy. You are responsible for your appointment times so if you are running late, please call us to see if we are able to honor the full session.
Cancellation Policy
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 48 hours of notice, but not before 24 hours notice, are subject to a cancellation fee amounting to 50% of the full cost of the scheduled service. If cancellations fall with less than 24 hours of notice cancellations are subject to a cancellation fee amounting to 100% of the full cost of the scheduled service. No shows are charged a cancellation fee of 100% of full service initially scheduled. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and therapist is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time. For these reasons, we are obligated to compensate our therapist for their time as well as make up for the lost revenue. This policy allows us to retain great therapists.
Refund Policy
No refunds (No Exceptions) on Gift Certificates, Vouchers, Products, Services, Packages, or Series of services purchased, and you must be 18 years or older to purchase gift certificates. Gift certificates may, however, be transferred to an individual other than the individual they were purchased for. If a gift certificate is lost, stolen, destroyed or used without permission, a replacement will not be provided.
Gratuity Policy
Gratuities are always left to the discretion of our clients. Gratuities are accepted for exceptional service. We do have contactless methods for therapist to receive gratuity directly to them. For those new to spa culture, typical gratuities for spa services begin at 18% and may be higher based upon satisfaction level (based on non-discounted rates). Gratuities are not included in the listed prices or spa packages.
Code of Conduct
Inappropriate behavior will not be tolerated. Suggestive comments, sexual innuendos, crude behavior, fondling yourself while getting massaged, or touching of a massage therapist in an inappropriate way will result in the termination of the massage session and will be escorted out. If the therapist feels their boundaries have been crossed or violated the client will not be allowed to return for further massages. Our full fee will be expected.
Non-serviced Guest Policy
Euphoric Transcendence is an atmosphere of serenity, we respectfully request that you refrain from bringing children or additional guest who are not receiving a service into the spa.